On Gumroad in 2025

All good things come to an end

Gumroad is an online platform that allows people to sell ebooks, software, and other stuff that can be delivered digitally. I’ve been using it for a long time to sell ebooks, courses, and other stuff for my RetireJapan project.

Until recently I was really happy with it.

But in the last couple of months I have had some issues when trying to refund customers. Instead of processing the refunds properly, Gumroad has been refunding the customers a fraction of what they paid.

Understandably this annoyed people and made RetireJapan and me look bad.

When I tried to contact customer service to get help with the issue, I received no reply.

Gumroad seems to have switched their support over to an AI chatbot, but even the AI isn’t happy with the current situation:

We are now looking for a new platform for our ebooks. Any suggestions? Right now we’re looking at Kit, Kajabi, and Circle as possible options.

RIP Gumroad.